If you have logged in via an account for a different system provided by your programme provider then you will need to set a password for your account so you can use the mobile apps.
When you first log in you will see the below notification prompting you to set a password. Click on the Account button.
On the following screen, you are able to create a password for your account.
Once this is done you can now use these credentials to log into the mobile Record and Platform apps.
If you are unsure of your username, click on the Account tab.