Support

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Activity overview

Latest activity by Support
  • Support created an article,

    Password Timeout Security Prompt

    You may notice that if you are signed in to the Record app but leave the app not recording you will be prompted to re-enter your password. This prompt will show after 12 minutes. It is designed to ...

  • Support created an article,

    Account FAQ

    How long does the account activation link last? The initial link in the activate account email lasts for 186 days. However if the user clicks the password reset link, or an admin resends the valida...

  • Support created an article,

    Record App Technical Specification

    App Size: About 50mb Frame Rate: 30FPS   Features: Front/back screen selection Camera quality - low/medium/high - ios Anonymisation mode Screen fade when recording to avoid distraction Automatic, ...

  • Support created an article,

    System Check

    When you open the Record app for the first time, you will be prompted to run System Check to ensure that all relevant settings have been enabled and the app can connect to the Internet. Tap the Tes...

  • Support created an article,

    Head Start Project Guides

    Please follow this link for Head Start project guides.

  • Support created an article,

    Discovery Kit 6 & 7 Pairing Guide (using new iOS Record app UI)

    Discovery Kit 6 & 7 The Discovery Kit 7 contains 2 x iPad (camera) devices and 2 x iPod Touch (microphone) devices. When paired together the kit enables you to capture dual view video with 4 audio...

  • Support created an article,

    Record App - New Design

    This guide will tell you all you need to know to use the IRIS Connect Record app. However, if you have not installed the app yet you can do so by following Record App download article here.  Jump t...

  • Support created an article,

    Minimum Technical Requirements to use IRIS Connect

    Supported Android and iOS versions You will need an iOS or Android device to install the Record app. the device will need to be running either: - iOS 13 or newer  - Android 6 or newer   Internet c...

  • Support created an article,

    Teach First Starter Kit Return

    Jump to: How Schedule UPS collection UN 3481 Lithium Ion Battery Shipping Label     How Schedule UPS collection When returning your Starter Kit back to IRIS Connect, you can choose from the fol...

  • Support created an article,

    Smart Mic

    Product name: SmartMike Mode: UAT_001 Authorization: Unlimited Audio Technology Ltd. Manufacturer: RAYSON TECHNOLOGY (SHENZHEN) CO., LTD. Address: No.1, Tongfu 1st Road, The 2nd Industrial Zone, Lo...