Support

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  • Screen Fade

    Screen fade is a feature that changes the on-screen camera preview to black when recording. It is designed to help limit the distraction of a camera for the recorder and other people in the room.  ...

  • System Check

    When you open the Record app for the first time, you will be prompted to run a System Check to ensure that all relevant settings have been enabled and the app can connect to the internet. Tap the T...

  • Upload a Profile Picture

    Personalise your account with a profile picture. Before you start, make sure you have your chosen picture file available in your computer files.        How to update your profile picture From the...

  • Change your Password

    To change your password go to Account which you can access either via the quick links on the home screen or under the drop-down menu when you click your avatar on the top right corner. Select Pass...

  • Agreements

    To view the IRIS Connect agreements go to Account which you can access either via the quick links on the home screen or under the drop-down menu when you click your avatar on the top right corner. ...

  • Email Notification Settings

    To amend your email notification settings on your account go to Account which you can access either via the quick links on the home screen or under the drop-down menu when you click your avatar on ...

  • Getting & Activating an Account and Creating a Password

    This article covers: Getting an Account Activate Account from Email Create a Password Agree to the Agreements   Getting an Account In order to use IRIS Connect you will first need an account. If...

  • Health and Safety Policy

    IRIS Connect Health and Safety Policy   PART ONE:  General Statement of Policy, Duties & Responsibilities 1.1  Policy Statement 1.2  Statutory Duty of IRIS Connect 1.3  Statutory Duty of IRIS Co...

  • Kit Management Advice for Admins

    This article is designed for organisations that have purchased a Discovery Kit or Starter Kit. Contents of this article:  Internal Processes Securing the System Internal Processes If you have ...

  • Organisation Guidance - Admin Getting Started Checklist 

    The list below should help get you off on the right foot. Contents of this article:  Circulate the Rationale and Guidance document to users Devices and Installation  Discovery Kit/Starter Kit B...