Simeon Drage

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  • Add Users via CSV

    INFO: This guide is for Organisation Administrators Click here for more information.   Contents of this article: What is a CSV? Why use a CSV?  Creating users via CSV Common Errors A field is ...

  • Use Go Live

    INFO: Go Live prerequisites Go Live requires an additional purchase. If you're unsure whether it's included in your subscription, please check with your IRIS Connect consultant or the support team...

  • Go Live Initial Setup - Registering a Device

    INFO: This guide is for Organisation Administrators Click here for more information.   Contents of this article: Registering a Device Registering a Device (Devices iOS 12 and older) Registerin...

  • Go Live Requirements

    Coachee Requirements Hardware Discovery Kit 6 or later (you will need an updated audio cable and ear piece which can be ordered from IRIS Connect). You will need to use at least 1 camera device and...

  • Upload Error - Upload rejected due to expired app version

    If you encounter this error message, your version of the Record app is too old and will need to be updated in order to upload your recording. To update your device please see this article, which co...

  • Where should I place the equipment for recording?

    Selecting the right placement for your recording device/s is important to make sure you capture the best video and audio for your reflection. There are several things to consider when making decisi...

  • Screen Fade

    Screen fade is a feature that changes the on-screen camera preview to black when recording. It is designed to help limit the distraction of a camera for the recorder and other people in the room.  ...

  • Getting & Activating an Account and Creating a Password

    This article covers: Getting an Account Activate Account from Email Create a Password Agree to the Agreements   Getting an Account In order to use IRIS Connect you will first need an account. If...

  • Health and Safety Policy

    IRIS Connect Health and Safety Policy   PART ONE:  General Statement of Policy, Duties & Responsibilities 1.1  Policy Statement 1.2  Statutory Duty of IRIS Connect 1.3  Statutory Duty of IRIS Co...

  • Kit Management Advice for Admins

    This article is designed for organisations that have purchased a Discovery Kit or Starter Kit. Contents of this article:  Internal Processes Securing the System Internal Processes If you have ...