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  • Changing a Reflection's Thumbnail

    When your upload a video, a thumbnail image is automatically generated. If you wish to select a different image, select Review on the reflection. Then select Details below your reflection preview....

  • Add Users via CSV

    INFO: This guide is for Organisation Administrators Click here for more information.   Contents of this article: What is a CSV? Why use a CSV?  Creating users via CSV Common Errors A field is ...

  • Finding A Reflection ID

      What is a Reflection ID? A Reflection on the IRIS Connect platform is made up of a video, or videos, and any supporting resources that are attached to it. With each Reflection created, an identi...

  • Use Go Live

    INFO: Go Live prerequisites Go Live requires an additional purchase. If you're unsure whether it's included in your subscription, please check with your IRIS Connect consultant or the support team...

  • Go Live Initial Setup - Registering a Device

    INFO: This guide is for Organisation Administrators Click here for more information.   Contents of this article: Registering a Device Registering a Device (Devices iOS 12 and older) Registerin...

  • Go Live Requirements

    Coachee Requirements Hardware Discovery Kit 6 or later (you will need an updated audio cable and ear piece which can be ordered from IRIS Connect). You will need to use at least 1 camera device and...

  • Call Recording

    Please note - This feature is only available to our iConnect corporate customers. Please contact our support team to enquire about enabled this feature.   General notes Your regist...

  • Upload Error - Upload rejected due to expired app version

    If you encounter this error message, your version of the Record app is too old and will need to be updated in order to upload your recording. To update your device please see this article, which co...

  • Smart Mic

        Microphone Specifications Product size: 2.64*0.6 inch Microphone: 6mm ECM Bluetooth: 5.0 Bluetooth Distance: 98 feet/30 meters Power capacity: 130 mAh Battery life: 6 hours Charge power: type...

  • Where should I place the equipment for recording?

    Selecting the right placement for your recording device/s is important to make sure you capture the best video and audio for your reflection. There are several things to consider when making decisi...