Support
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Activity overview
Latest activity by Support-
Support created an article,
Device will not power on or is frozen
If your device will not power on or off, follow one of the links below for manufacturers' troubleshooting guides: Apple devices Samsung devices If your device was made by a different manufacturer...
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Support created an article,
Organisation Administrator Roles and Responsibilities
Contents Introduction Getting started checklist User account management Granting Power Data Management/Deletion Enabling Restricted Features Compliance Usage, training and impact Data Proc...
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Support created an article,
Security Compliance - NIST
In 2023 IRIS Connect won a contract with a US government agency. As part of the federal requirements, IRIS Connect has implemented 300 tailored NIST security controls as required for a FIPS 199 cat...
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Support created an article,
Using Chromebooks with IRIS Connect Record app
You are able to use Chromebooks with the Record app however: 1) We are unable to test all the different Chromebooks and operating software versions and have very few users using them, so we have do...
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Support created an article,
Teach First Starter Kit Return - 2024 Cohort version
Contents of this article: Starter Kit Return Instructions What to do next? 1. Get your parcel ready Contents 2. Print the label 3. Service and Package Information Scheduling a UPS Collectio...
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Support created an article,
Android Devices - Resetting and Adding to the MDM
This guide is for resetting a locked device and adding a device from IRIS Connect to the Headwind Mobile Device Management system (MDM) Resetting a locked device Turn off the device Press and h...
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Support created an article,
Shared Responsibility Model
Customer Responsibilities: User Access & Management: Managing end-user access to the IRIS Connect system. Implementing strong authentication and password policies for end-users. Regularly review...
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Support created an article,
Discovery Kit: iPad Device Initial Setup
This guide will walk you through the initial setup of the iPads included in your Discovery Kit. INFO: Depending on the version of your kit the iPads will be either in the Discovery Kit case or s...
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Support created an article,
iConnect - GP Guidance for Recording
IMPORTANT: iConnect recordings in GP settings are to be made for the sole purpose of training and assessment of the medical professional When recording live consultations with a patient, there are ...
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Support created an article,
Bluetooth Microphone Remote Controls & Recording Dual Audio
Contents Requirements Check your microphone 2) Ensure Dual Audio is on (iOS only) 3) Check the software loads and that the mic is paired Remote control features Start recording - Double Click ...