Support
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Recent activity by Support-
Security Measures and Controls
Contents of this article: Physical security of data Storage redundancy Destruction of data Secure encryption Organisational security Service level Authorization and access control Input data tha...
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Go Live Troubleshooting
Booking not showing on device Pull down to refresh Check you have the primary camera device Check the booking was for the correct device (you may have multiple devices on your devices list) Chec...
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URLs and Connectivity
IRIS Connect communicates over a number of web URLs to provide services. Users will not be able to use key features if a proxy server, firewall or other filtering on your network restricts access t...
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Platform App
As well as accessing our Web Platform via your computer, we have also created an app to make it easier to review, comment, share and more. Contents of this article: Installing the Platform App Wh...
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Record App - Step by Step Instructions
This guide will tell you all you need to know to use the IRIS Connect Record app. However, if you have not installed the app yet you can do so by following Record App download article here. Conten...
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Apply an Anonymise Filter
Contents of this article: What is the Anonymisation Filter? Anonymise during Recording Anonymisation after Recording Sharing an Anonymised Recording What is the Anonymisation Filter? There ...
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Record App (iOS) Release Notes
Install IRIS Connect Record Click here to download the IRIS Connect Record app. Install iConnect Record Click here to download the iConnect Record app. Current Version IRIS Connect: ...
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Device will not power on or is frozen
If your device will not power on or off, follow one of the links below for manufacturers' troubleshooting guides: Apple devices Samsung devices If your device was made by a different manufacturer...
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Share a Reflection
This guide shows you how to share a Reflection with another user or to a Group. If you wish to find out more about sharing and collaborating using IRIS Connect in general, click here. Contents of t...
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Record App Technical Specification
The IRIS Connect Record app: Guides: Installation: For links, and step by step guide please see this guide Software Requirements: For supported operating system versions and space requirements ...