Simeon Drage

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  • Update your Record or Platform app

    Contents of this article:  Checking App Version What is the current App version? Record App - Check via system check Checking your app version (Record) Checking your app version (Platform) Up...

  • Use Go Live

    INFO: Go Live prerequisites Go Live requires an additional purchase. If you're unsure whether it's included in your subscription, please check with your IRIS Connect consultant or the support tea...

  • How to access the Live Chat

    We generally find the live chat as the most efficient way to resolve support related issues (after using this Support Hub of course!)   You can access the live chat via: 1) From this Support Hub 2...

  • Record App (iOS) Release Notes

    Install IRIS Connect Record Click here to download the IRIS Connect Record app.     Install iConnect Record Click here to download the iConnect Record app.       Current Version IRIS Conne...

  • Go Live Initial Setup - Registering a Device

    INFO: This guide is for Organisation Administrators Click here for more information.   Contents of this article: Registering a Device Registering a Device (Devices iOS 12 and older) Registeri...

  • Discovery Kit Technical Overview

    Contents of this article:  General Feature Overview Discovery Kit 8 (Current) Discovery Kit 7 (Discontinued) Discovery Kit 6 (Discontinued) General Feature Overview IRIS Connect Record app – ...

  • Teach First Starter Kit Return

    Contents of this article: Starter Kit Return Instructions What to do next? 1. Get your parcel ready Contents 2. Print the label 3. Service and Package Information Scheduling a UPS Col...

  • Add Users via CSV

    INFO: This guide is for Organisation Administrators Click here for more information.   Contents of this article: What is a CSV? Why use a CSV?  Creating users via CSV Common Errors A field i...

  • Create an Insight and Adding to a Reflection

    Contents of this article: Creating an Insight Adding an Insight to a Reflection Creating an Insight To create a new insight, click on the Insights tab on the navigation menu then click on th...

  • Using an Insight

    For guides on creating and adding an insight to a reflection, please see this article. IRIS Connect offers two types of insights, standard and AI insights. Our standard insights require human respo...