Below is the list of the Sub-Processors used within the IRIS Connect system
The use and addition of new Sub-Processors are covered with the IRIS Connect Data Processing Agreement section 17.
Click here if you are looking for the IRIS Connect Privacy Notice
Contents
- Sub-Processors
- AI Sub-Processors
- Regional Default Sub Processors
- International Data Transfers
- Change Log
Sub-Processors
| Sub-Processor | Location | Processing |
|
Amazon Web Services |
EU: EU West eu-west1 Dublin, Ireland
US: US East us-east-1 N. Virginia, USA
US: West us-west-2 Oregon, USA
OCE: Asia Pacific (Sydney) ap-southeast-2 Sydney, Australia |
Infrastructure hosting service Processing: All data uploaded to the platform, including video, audio, screen capture, images, attachments, video conference hosting, comments are stored and processed on Amazon AWS servers. |
AI Sub-Processors
The following are a list of optional Sub-Processors - these only apply to customers that use AI Insights feature
| Sub-Processor | Location | Processing | Status |
|
AssemblyAI |
EU: Europe (Ireland) eu-west-1,
US: US West (Oregon) us-west-2
|
Customer audio is transcribed and PII redacted
|
Internal testing |
|
Open AI (Chat GPT) |
US |
Video transcript analysis
|
Default AI analysis model |
|
AWS (Claude) |
EU: Europe (Stockholm) eu-north-1, Europe (Paris) eu-west-3, Europe (Milan) eu-south-1, Europe (Spain) eu-south-2, Europe (Ireland) eu-west-1, Europe (Frankfurt) eu-central-1
US: US East (Virginia) us-east-1, US East (Ohio) us-east-2, US West (Oregon) us-west-2
OCE: Asia Pacific (Sydney) ap-southeast-2, Asia Pacific (Melbourne) ap-southeast-4 |
Video transcript analysis
|
Alternative AI analysis model |
|
Google (Gemini) |
EU: Belgium (europe-west1)
|
Video transcript analysis
|
Internal testing |
To request specific AI sub-processors or to opt out of the AI service completely, please complete this form (this form must be submitted by Organisation Administrators only). You can submit this request at any time.
Further information on our AI security measures can be found here.
Regional Default Sub Processors
| Region | Service | Sub-Processor |
| EU | AI | OpenAI |
| EU | Transcribing | AWS Transcribe |
| US | AI | OpenAI |
| US | Transcribing | AWS Transcribe |
| OCE | AI | OpenAI |
| OCE | Transcribing | AWS Transcribe |
Due to data residency and availability, we may use different sub-processors in different regions.
International Data Transfers
| Sub-Processor | Transfer Type | Data Transfer | Method of Safeguard |
| Amazon | UK to EU | Customer video data | Adequacy decision |
|
AssemblyAI Optional AI sub-processor |
UK to EU | Video audio | Adequacy decision |
|
Amazon Optional AI sub-processor |
UK to EU | Video transcript | Adequacy decision |
|
OpenAI Optional AI sub-processor |
EU to US
UK to US |
Video transcript |
EU: EU SCCs or Adequacy Decision - See Appendix D UK: UK addendum to the EU SCCs - See Appendix E |
|
Optional AI sub-processor |
UK to EU | Video transcript | Adequacy decision |
Change Log
| Date | Change |
| March 11th 2026 |
New sub-processors:
Removal:
|
| February 2026 |
Removal:
|
| April 2024 |
New sub-processors:
|
| June 2020 |
New sub-processor:
|
| 2017 |
New sub-processor:
|
| 2015 |
New sub-processor:
|