This policy covers the use of cookies on our web platform, (aus.irisconnect.com, europe.irisconnect.com, us.irisconnect.com, eu.iconnect-online.com)
Use of cookies
We use cookies to better the users’ experience while using our platform. This website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.
Cookies are small files either saved to the user’s computer hard drive or that expire when you close your browser that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Below is a list of all the cookies we use of on the website, their purpose, categorisation, and how long they are stored on your device for.
We consider “strictly necessary” and “functionality cookies” essential to our website’s performance, smooth running and continued improvement.
What we need and why we need it?
We store some data in their browser rather than having to request it on every page load. In some circumstances, we want to return users to previous pages after an action. Typical data we store includes:
- Authorisation token
- Current user id
- Current organisation id
- Return to path
- Branding to use
What do we do with it?
In line with common practice, we use the data to provide a more fluid user experience by enabling us to refer to data in their browser rather than load it for every page or return them to previous pages after an action.
How long do we keep it?
We don’t – the data is securely stored in the client’s browser environment. The users have control over the removal and clearing of cookie data. (We do not set an automatic expiry of our session cookies).
Cookies we use:
Strictly Necessary:
| Name | Owned by | Domain | Duration | Purpose | Category |
| AWSELB | IRIS Connect | .irisconnect.com | 1 hour | Amazon load balancing | Strictly Necessary |
| JSESSIONID | IRIS Connect | .nr-data.net | End of browsing session | Preserves users states across page requests | Strictly Necessary |
| _athena_session | IRIS Connect | .irisconnect.com | End of browsing session | Preserves users states across page requests. | Strictly Necessary |
| request_method | IRIS Connect | .irisconnect.com | End of browsing session | determining the type of request to the website | Strictly Necessary |
Functionality:
| Name | Owned by | Domain | Duration | Purpose | Category |
| __zlcmid | Zopim | .irisconnect.com | 1 year | Enables chat to continue with us as you view different pages on our site, or if you come back to the site later. | Functionality |
| __zlcprivacy | Zopim | .irisconnect.com | 1 year | Set if you choose to disable the __zlcmid cookie and __zlcmid is deleted | Functionality |
| _cfduid | Zopim | .zopim.com, .zopim.io | 1 year | Enables chat to continue with us as you view different pages on our site, or if you come back to the site later. | Functionality |
| _frontend-webforms_session | Podio | .podio.com | End of browsing session | To use data collection forms on the website | Functionality |
Performance:
| Name | Owned by | Domain | Duration | Purpose | Category |
| _ga | .irisconnect.com, .podio.com | 2 years | Tracking user behaviour on site | Performance | |
| _gat | .irisconnect.com, .podio.com | 1 minute | Tracking user behaviour on site | Performance | |
| _gid | .irisconnect.com, .podio.com | 1 day | Tracking user behaviour on site | Performance | |
| Channel ID | .google-analytics.com | no data | Tracking user behaviour on site | Performance | |
| Channel ID | .doubleclick.net | no data | Tracking user behaviour on site | Performance | |
| muxData | Wistia | .fast.wistia.com | 20 years | Tracking user behaviour in videos | Performance |
| __distillery | Wistia | .fast.wistia.net | 1 year | Tracking user behaviour in videos | Performance |
Further details:
This website uses tracking software to monitor its visitors to better understand how they use it.
Google Analytics
Google Analytics uses cookies to track visitor usage. The software will save a cookie to your computers' hard drive in order to track and monitor your engagement and usage of the website.
You can read Google’s privacy policy here for further information. To opt-out of being tracked by Google Analytics across all websites click here.
Zopim (Live Chat)
Zopim uses cookies so that you are able to continue a chat with us when you navigate to different pages of our website, or if you come back to the site later on.
Other Cookies
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
Other cookies may be stored on your computer's hard drive by external vendors when this externally hosted content (e.g. videos, input forms) are embedded on the platform.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. These include Podio, Wistia, Vimeo, YouTube.
Cookies subject to change
The cookies on the website are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Policy updates
We may occasionally update this Policy. You’re encouraged to occasionally check back to see how we’re protecting your information.