Simeon Drage
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Articles
Recent activity by Simeon Drage-
Rationale and Guidance to Provide to Users
This article is a template for the suggested information that can be provided to users within your organisation when you first start using IRIS Connect or to onboard new members of staff. This by n...
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Setting a password (SSO only)
If you have logged in via an account for a different system provided by your programme provider then you will need to set a password for your account so you can use the mobile apps. When you first ...
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Device Backgrounds
The below wallpapers can be used to add to your devices to help differentiate between devices if you have a dual Discovery Kit.
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Password Management
Alongside 2FA and SSO, we also offer configurable password control for added security. This can be changed between medium or high.The settings cover password length, complexity (symbol, digits, upp...
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Changing a Reflection's Thumbnail
When your upload a video, a thumbnail image is automatically generated. If you wish to select a different image, select Review on the reflection. Then select Details below your reflection preview....
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Getting & Activating an Account and Creating a Password
Contents of this article: Getting an Account Activate Account from Email Create a Password Commonly User Password Error Agree to the Agreements Getting an AccountIn order to use IRIS Connect you ...
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Call Recording
NOTE: Legacy Feature Please note that this is now a legacy feature and is no longer available for new customers Please note - This feature is only available to our iConnect corporate...
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Discovery Kit and Starter Kit General FAQ
The below applies to both Discovery Kit and Starter Kit.See here for Minimum Technical Requirements. How much storage does the system require?Once the upload has been completed the app will automat...
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Record App not Uploading
This article covers troubleshooting steps for a stuck upload. We recommend working through the steps in this order: Check the Upload Status Perform a System Check Restart the App Check Error Messag...
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What are some benefits of using video?
Self-reflection is really hard without video. Our memories are incomplete, we don't have eyes in the back of our heads, and we tend to focus on the things that didn't go well. Video overcomes these...