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FAQs & Troubleshooting

Find solutions to common problems and answers to frequently asked questions

Find solutions to common problems and answers to frequently asked questions

General

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  • Battery Life on Recording Devices and Microphones
  • Locked Device - How to resolve
  • Device will not power on or is frozen
  • Bluetooth Microphone Paired but Not Working
  • Device Backgrounds
  • Discovery Kit and Starter Kit General FAQ

Recording & Uploading

  • Record App not Uploading
  • Bluetooth Microphones - Troubleshooting Multiple Audio Mode Disconnections
  • How do I record the voices of everyone present in the room?
  • Upload Error - Upload rejected due to expired app version
  • Sign-out Timeout Security Prompt - 'Keep me logged in'
  • Discovery Kit 6 & 7 Pairing Guide
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