FAQs & Troubleshooting

General

• How to access the Live Chat
• Frequently Asked Questions (FAQ)
• Minimum Technical Requirements to use IRIS Connect
• Remote Support

Hardware

• Battery Life on Recording Devices and Microphones
• Locked Device - How to resolve
• Device will not power on or is frozen
• Bluetooth Microphone Paired but Not Working
• Device Backgrounds
• Discovery Kit and Starter Kit General FAQ

Recording & Uploading

• Record App not Uploading
• Bluetooth Microphones - Troubleshooting Multiple Audio Mode Disconnections
• How do I record the voices of everyone present in the room?
• Upload Error - Upload rejected due to expired app version
• Sign-out Timeout Security Prompt - 'Keep me logged in'
• Discovery Kit 6 & 7 Pairing Guide

See all 8 articles

Review, Comment & Share

• Playback Troubleshooting

Forms

• AI Insights - FAQ