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Support Hub
FAQs & Troubleshooting
FAQs & Troubleshooting
Find solutions to common problems and answers to frequently asked questions
Find solutions to common problems and answers to frequently asked questions
General
Minimum Technical Requirements to use IRIS Connect
Remote Support
Account and Logging in
Account FAQ
Hardware
Device backgrounds
Discovery Kit and Starter Kit General FAQ
Recording & Uploading
Password Timeout Security Prompt
Discovery Kit 6 & 7 Pairing Guide (using new iOS Record app UI)
Discovery Kit 6 & 7 Pairing Guide
Go Live Troubleshooting
Record App not Uploading
Review, Comment & Share
Playback Troubleshooting
