The below applies to both Discovery Kit and Starter Kit.
How much storage does the system require?
Once the upload has been completed the app will automatically delete the file.
- The tablets have 32GB memory meaning you can record up to 20 hours on medium quality resolution, before needing to upload
- The web platform is cloud-based and therefore managed entirely offsite so videos can be accessed by users anywhere, at any time.
How long does installation/setup take?
Our support team will ensure that your IRIS Connect system is set up correctly, providing support and advice over the phone, via email and/or online chat. We provide install guides and test the system with you before signing off the install. Installations are typically between 10-30 minutes in length.
How are software updates released?
As our kits use the IRIS Connect Record app, all you need to do is allow any update as we release them. If devices are set up to update automatically then this will be done for you as they're released.
Is the kit secure? Are files stored locally?
Yes, the system is designed with data security in mind. The Record app encrypts the temporarily stored video file before automatically uploading it to the users' IRIS Connect account. The file is then deleted from the device. For more information about our security measures, see here.
With a Discovery Kit is it possible to use just one device when recording?
Yes, whilst two cameras are provided in the Discovery Kit, you can use one camera to record if you'd like. Make sure to use the corresponding paired microphone (green camera - green microphone, blue camera - blue microphone).
What's the best way to set up the cameras and microphones in the room?
Do I need to use the supplied microphone when recording?
Both the Discovery Kit and Starter Kit include additional microphones that are far superior to the internal microphones on the tablets. However, if you are not able to use the microphone (if it's run out of battery for example) you can record without it. See this device placement article which covers only using a camera.
How do I pair the cameras/microphones?
To pair the 2 cameras together look at our Discovery Kit pairing guide.
To pair a Bluetooth microphone look at this guide.
Should I set a passcode on the devices?
Setting a passcode means that the device is more secure as it is less likely to be stolen. However, if the device is shared with other users then you will need to consider how you will communicate the passcode to all the relevant people so they can use the device.