Contents of this article:
What ID?
A Reflection on the IRIS Connect platform is made up of a video, or videos, and any supporting resources that are attached to it. With each Reflection created, an identification number will be assigned to it.
SImilarly, when you create an AI Insight, your Insight response will be assigned a Job ID.
If you require technical support, you'll likely be asked to supply one of these IDs so that the support team can quickly investigate the issue you report.
To contact technical support visit this link.
Finding your Reflection ID
You can locate your Reflection ID in various places, all listed below:
Reflection Library Page
Ensure you are on your Reflections tab in your navigation panel.
Then, click the three horizontal line icon on the Reflection you wish to identify.
Then, click the Info button.
Click 'Advanced Details' on the top of the pop up and you'll find the Reflection ID here, as shown below.
Reflection Review Page
Ensure you are on your Reflections tab in your navigation panel.
Then, click the Review icon on the Reflection you wish to identify.
Once you're on the review page, you'll click the Details button below your reflection.
The 'Reflection Details' will then pop up and you'll find the number under Reflection ID.
Record App
To locate your Reflection ID using the Record app, click the cloud icon on the home screen.
Then, click on the reflection you wish to identify.
Your Reflection ID will be listed here.
*NOTE: When creating a dual reflection, you will only be able to view the Reflection ID on the primary device, not secondary.
Platform App
You may also locate your Reflection ID on the IRIS Connect platform app. Once you've opened the application, click the Reflections tab.
You'll then click the three horizontal line icon on the reflection in which you'd like to identify.
Then, click the Info button.
Lastly, click the 'Advanced Details' button and you'll be able to view the Reflection ID.
Finding your AI Insight ID
When an AI Insight is created, it's assigned an ID, similarly to Reflections. To find this ID, see instructions below.
Ensure you are on your Insights tab in your navigation panel.
Then, click the three line icon.
Click Info.
Under the Details tab, you'll see the ID section.
Finding your AI Insight Job ID
After a Reflection is Analysed by an AI Insight it's given a separate ID called a Job ID. To find this, follow the steps below:
Locate the Reflection you've analysed. Click the Insights tab.
Click on the Insight.
Open up a question, and hover your clicker over the Generated by AI text.
You'll find the Job ID pop up.