Incident Recovery Plan

Contents

• 1. Purpose
• 2. Scope
• 3. Roles and Responsibilities
• 4. Recovery Procedures
  • 4.1 Assessment
  • 4.2 Restoration
  • 4.3 Validation
  • 4.4 Return to Normal Operations
• 5. Communication Plan
  • 5.1. Stakeholder Communication
  • 5.2. Public Relations and Reputation Management
  • 5.3. Regulatory Reporting
• 6. Post-Incident Review and Improvements
  • 6.1 Incident Evaluation
  • 6.2 Root Cause Analysis
  • 6.3 Improvement Identification
  • 6.4 Implementation Plan
  • 6.5 Follow-up Review
• 7. Training and Awareness
• 8. Compliance
• 9. Plan Maintenance and Improvement

1. Purpose

The purpose of this policy is to ensure the availability, integrity, and confidentiality of critical information and systems by establishing guidelines for incident recovery.

2. Scope

This policy applies to all employees, contractors, and third parties who have access to organization’s information systems.

3. Roles and Responsibilities

Incident Recovery Team will be made up of the same members as the Incident Response Team

4. Recovery Procedures

4.1 Assessment

Following the containment and eradication stages of an incident, the IRT will conduct an in-depth assessment to understand the full extent of the damage and to verify that the threat has been completely eradicated.

4.2 Restoration

The IRT will restore the affected systems and data from clean backups, ensuring that no traces of the malicious activity remain. If systems cannot be recovered, replacements will be procured.

4.3 Validation

Restored systems will be thoroughly tested to ensure their functionality and security. This may include vulnerability scanning, penetration testing, and validation of data integrity.

4.4 Return to Normal Operations

Once the IRT has confirmed the system's security and functionality, it can be returned to normal operations. The IRT should monitor the system closely to detect any signs of recurring issues.

5. Communication Plan

5.1. Stakeholder Communication

• A clear process for stakeholder communication will be established, including regular updates during and after an incident.
• The Incident Manager will be responsible for overseeing this process, in collaboration with the PR and Legal departments.

5.2. Public Relations and Reputation Management

• The PR department will prepare statements for public dissemination to manage public perceptions and protect the organization's reputation.
• All public communication must be approved by the PR and Legal departments to ensure accuracy, compliance, and appropriate tone.

5.3. Regulatory Reporting

• The organization will comply with all regulatory reporting requirements for security incidents.
• The Legal department will oversee this process and ensure the necessary reports are filed accurately and timely.

6. Post-Incident Review and Improvements

6.1 Incident Evaluation

After resolving an incident, the Incident Recovery Team (IRT) will conduct a detailed review. This will involve documenting the nature of the incident, the effectiveness of the response, and any factors that hindered the recovery process.

6.2 Root Cause Analysis

The IRT will perform a root cause analysis to identify the underlying factors that led to the incident. This process should include an assessment of technical causes, as well as human factors or process-related issues that may have contributed to the incident.

6.3 Improvement Identification

Based on the incident evaluation and root cause analysis, the IRT will identify areas for improvement. These could be related to technical systems, human behavior, or management processes.

6.4 Implementation Plan

The IRT will develop an implementation plan for these improvements, including specific actions, responsibilities, and timelines. This plan should be approved by senior management.

6.5 Follow-up Review

After the implementation plan has been executed, the IRT should conduct a follow-up review to assess the effectiveness of the improvements. This review may lead to further actions or adjustments to the incident recovery plan.

7. Training and Awareness

Following the update of recovery procedures, staff should be trained on the changes. Regular exercises should be conducted to test the organization's incident recovery capabilities.

8. Compliance

We will ensure all recovery actions adhere to the legal and regulatory requirements applicable in the UK, including any breach notification laws.

9. Plan Maintenance and Improvement

This IRP will be reviewed and updated regularly, at least annually or after a significant incident.