Contents of this article:
How to Buy Credits
To use the AI Insights feature your organisation will need to purchase credits.
Credits can be bought and managed through the AI Billing option under the Admin console.
There are 2 options for purchasing:
1) Pay As You Go (PAYG) Credits: Once purchased, remain valid for the duration of the license contract and will not expire on their own. The PAYG credit is non-refundable.
2) Subscription: Provides a set number of AI credits per week. Each week, the balance is reset to the fixed number of credits (unused credits do not roll over to the next week)
To buy credits click the Add AI Credits+ button and complete the form (shown below)
AI Insight Costs
You spend the credits when transcribing or analysing a video. The costs break down as follows:
1 AI credit = £1 / €1.25 (NL & FR) / 14kr (DK) / $1.25 (US) / $2.25 (AU)
1 AI transcription = 2 credits - this step is needed before a video can be analysed
1 AI analysis = 1 credit
For example, if you need both transcription and analysis for a lesson, it would cost a total of 3 credits.
Lessons that have been previously transcribed require only 1 credit for AI analysis.
On your AI Insight preview, you will see the AI credit cost on the top right.
Credit Balance
Admin users can see their organisation's credit level via the admin console.
Credits remaining - this shows the remaining credits to be used within the calendar week. These credits expire every Sunday at 23:59 local time. This means:
Oceania region - Sunday 13:59 UTC
Europe region - Sunday 23:59 UTC
US region - Monday 07:59 UTC
Weekly credits - this shows the weekly credit allowance that is allocated to your organisation each week
Plan ends - shows the date your credit subscription ends
Pay As You Go - shows any PAYG credits you have
INFO: Left over credits will not rollover
On a weekly credits plan any unspent credits will not roll over to the next week's balance but will be reset to 0. For example, if you have a weekly credit allowance of 100 credits, even if you have remaining credits, you will start the following week with 100 credits.
Purchase and Usage History
Under Billing History of the AI Billing section of the Admin Console, you can see:
1) Individual debits (usage) of credits displayed by date and used by which user
2) Additions of credits to your account (either as part of your weekly plan or PAYG)