Below is the list of our Sub-Processors used within the IRIS Connect system
Click here to access the IRIS Connect Data Processing Agreement
Click here to access the IRIS Connect Privacy Notice
Sub Processors
| Sub Processor | Location | Processing |
|
Amazon Web Services |
EU: EU West eu-west1 Dublin, Ireland
US: US East us-east-1 N. Virginia, USA
US: West us-west-2 Oregon, USA
OCE: Asia Pacific (Sydney) ap-southeast-2 Sydney, Australia |
Infrastructure hosting service Processing: All data uploaded to the platform, including video, audio, screen capture, images, attachments, video conference hosting, comments are stored and processed on Amazon AWS servers. |
|
Postmark |
US |
Email delivery service for web platform Processing: customer name and email address |
|
Zendesk |
EU - AWS Ireland |
Live chat Processing: IP address, email and name |
|
Inline Manual |
EU: Google Cloud europe-west1 (Belgium) europe-west2 (London) |
Interactive platform guide tool Processing: IP address, email and name |
AI Sub Processors
| Sub Processor | Location | Processing |
|
AssemblyAI |
EU: Europe (Ireland) eu-west-1,
US: US West (Oregon) us-west-2
|
Customer audio is transcribed and PII redacted Default AI transcriber
|
|
Open AI (Chat GPT)- DEFAULT |
US |
Optional sub-processor - only applies to customers that use AI Insights feature Default AI sub-processor - click here to opt out of Open AI |
|
AWS (Claude) |
EU: Europe (Stockholm) eu-north-1, Europe (Paris) eu-west-3, Europe (Milan) eu-south-1, Europe (Spain) eu-south-2, Europe (Ireland) eu-west-1, Europe (Frankfurt) eu-central-1
US: US East (Virginia) us-east-1, US East (Ohio) us-east-2, US West (Oregon) us-west-2
OCE: Asia Pacific (Sydney) ap-southeast-2, Asia Pacific (Melbourne) ap-southeast-4 |
Optional sub-processor - only applies to customers that use AI Insights feature Alternative AI sub-processor - click here to opt in to AWS
Alternative transcriber. Click here to opt in to AWS transcribing |
|
Google (Gemini) |
EU: Belgium (europe-west1)
|
Optional sub-processor - only applies to customers that use AI Insights feature Alternative AI sub-processor - click here to opt in to Google |
International Data Transfers
| Sub Processor | Transfer Type | Data Transfer | Method of Safeguard |
| Amazon | UK to EU | Customer video data | Adequacy decision |
| Postmark |
EU to US UK to US |
Customer name and email address | EU transfers via SCCs |
| Zendesk | UK to EU | IP address, email and name | Adequacy decision |
| Inline Manual | UK to EU | IP address, email and name | Adequacy decision |
|
AssemblyAI Optional sub-processor |
UK to EU | Video audio | Adequacy decision |
|
Amazon Optional sub-processor |
UK to EU | Video transcript | Adequacy decision |
|
OpenAI Optional sub-processor |
EU to US
UK to US |
Customer video transcript data |
EU: EU SCCs or Adequacy Decision - See Appendix D UK: UK addendum to the EU SCCs - See Appendix E |
|
Optional sub-processor |
UK to EU | Customer video transcript data | Adequacy decision |