For data security and ease of recording and uploading, we always recommend using our system to capture recordings:
This is because files recorded outside of our system:
- Can use unsupported file types
- Make very large files due to recording in high resolution
Ways to Upload
There are two ways to upload videos that you have recorded outside of our system
- Desktop Uploads
- Record Apps
If you have a file on your mobile device then the easiest way to get it uploaded is using the manual upload feature on the Record app.
If you have the file on your computer it will be easier to do a desktop upload. However, if the recording was made via a mobile device (tablet or phone) then we would recommend installing the Record app on your device and uploading it that way. Please refer to this article.
Open the Record app and go to Settings (top left) and tap Manual Upload.
You may need to give the app permission to access the photo gallery.
Enter your username and password and tap on Sign in (if you are in personal mode you won't need to do this step).
Select the app to upload the video from.
Select your video. It will then start uploading.
Select from the gallery the video you want to upload.
Your video will start uploading to your account.