About AI Insights
Our AI-powered Insights tool helps you extract key insights from video transcripts to streamline your professional development. Using ChatGPT, this feature summarises content, identifies key learning points, and suggests relevant CPD reflections.
We are committed to transparency, ensuring you understand how this AI-powered system works, its limitations, and how updates may impact your experience.
How This AI Works
- The tool analyses video transcripts using OpenAI’s ChatGPT to generate structured insights.
- It identifies key themes, learning objectives, and summarised takeaways based on the transcript content, any additional documents you provide and the Insight that was selected for the analysis.
Limitations & Important Considerations
- AI-generated insights should be reviewed and interpreted critically. The tool does not replace human judgment or expert CPD accreditation - do not use AI-generated content as the sole basis for important decisions without consulting professionals.
- The AI does not verify factual accuracy—always cross-check key takeaways.
- The model does not have real-time or live knowledge updates, and its understanding is based on patterns from processed text.
- It does not provide certified CPD accreditation or legal advice but aims to assist in knowledge retention and self-reflection.
- Your organisation can choose to opt out of the AI feature or change from OpenAI to Azure. For more information see here.
- Remember, as a BETA feature, it's likely that you will experience some bugs, glitches, or inconsistencies. Please share your feedback
Data Sharing
- The AI only gets to see video transcripts, no images of your environment or the individuals captured are processed.
- We respect your privacy—your data is not used to train the AI model.
- If you share a Reflection with another user, they will be able to submit it to Insights.
- If another user has access to a Reflection you've shared and uses the same Insight, they will be able to view the Insights response to that Reflection.
- You can disable Insight mode in your Reflection's privacy settings to prevent other users from submitting the Reflection to an Insight or viewing related responses.
- Only share videos and documents where you have reviewed the content for inappropriate personally identifiable information. We advise to avoid sharing sensitive, confidential, or personal data unnecessarily
- Be mindful that AI-generated outputs should be reviewed before sharing or publishing.
Identifying and Addressing Biases & Ethical Issues
- AI-generated outputs may reflect biases in the original transcript data. We encourage users to use discretion when relying on AI-generated insights.
- AI systems are trained on large datasets that may contain biases—critically evaluate responses for potential bias or misinformation.
- If you notice biased or unfair outputs, adjust your queries to challenge assumptions and seek balanced perspectives.
- Be cautious of using AI-generated content in ways that may reinforce harmful stereotypes or spread misinformation.
- Ensure AI usage aligns with ethical guidelines in your industry or community.
AI Updates & Change History
To ensure transparency, we maintain a publicly accessible change log that records updates to the AI system, including changes to its:
- Models & Processing Capabilities (e.g., improved summarisation, new data sources)
- Features & Functionality (e.g., expanded CPD categories, user customisation options)
- Known Limitations & Adjustments
View Change Log
Note - In order to keep up with improvements with AI models we regularly switch which models are used to improve reliability and accuracy of results
Current/recent models are o3-mini, o1, 4o
September 2024
- AI Insights feature embedded within Pathways
- Early Access Programme for Beta users to make their own AI prompts
Notifications on AI System Changes
We will update this article to notify users whenever significant changes are made to:
- The AI model or processing framework
- The way transcripts are analysed
- New features or updates that could impact results
Your Feedback Matters!
As AI continues to evolve, we welcome your feedback to improve this feature. Please share your thoughts or report any issues.
For further details on AI transparency and responsible usage, see our AI Ethics Policy and Responsible AI Framework.