Simeon Drage

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  • Use the Record Kit

    1. Record
    2. Using our Kits

    This guide will tell you all you need to know to create a recording using a Record Kit, we recommend that new users follow this guide for their first recording. Contents of this article:  What is a...

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  • Setting up your Record Kit

    1. Getting Started
    2. Installation Guides

    See here for an Overview of the Record Kit See here for a guide to Using the Record Kit See here for a guide to Using the Record App See here for a guide to Setting up your Device  1) Kit Type...

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  • How to Access the Live Chat

    1. FAQs & Troubleshooting
    2. Troubleshoot with the Support Team

    We generally find the live chat as the most efficient way to resolve support related issues (after using this Support Hub of course!) You can access the live chat via:1) From this Support Hub2) Fro...

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  • AI Insights - FAQ

    1. FAQs & Troubleshooting
    2. Forms

    Contents General What is AI Insight? Can you explain more about AI Insights? Why did you decide to build AI Insights? How does AI Insight work? What kind of feedback does AI Insight provide? What ...

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  • AI Insights - Buying and Managing Credits

    1. Manage your Organisation
    2. Orders & Hardware

    INFO: This guide is for Organisation Administrators Click here for more information.   Contents of this article:  How to Buy Credits AI Insight Costs Credit Balance Purchase and Usage History  Ho...

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  • AI Insights

    1. Reflect and Share
    2. AI Insights

    Contents of this article: Tutorial Video What is AI Insights? AI Process Restricting AI Access AI Costs, Credits and Billing How can I use AI Insights? 1) Embedded Insights & Adaptive Pathways ...

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  • Edit Reflection Title

    1. Reflect and Share
    2. Reflections

    This article will show you how to edit your reflections title. Your library of reflections is accessed via your personal account on the IRIS Connect platform. Edit your Reflection informationUnder ...

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  • Device will not power on or is frozen

    1. FAQs & Troubleshooting
    2. Hardware

    If your device will not power on or off, follow one of the links below for manufacturers' troubleshooting guides: Apple devices Samsung devices If your device was made by a different manufacturer, ...

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  • Organisation Administrator Roles and Responsibilities

    1. Manage your Organisation
    2. Manage Organisation

    Contents of this article:  Introduction Getting Started Checklist User Account ManagementGranting Power Data Management/Deletion Enabling Restricted Features Compliance Data Processing Agreeme...

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  • Replicate a Video

    1. Reflect and Share
    2. Reflections

    Why Replicate a Video? You may want to replicate a reflection for many reasons, including:1.  Wanting to have different conversations and discussions on the same video, possibly with different user...

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