IRIS Connect communicates over a number of web URLs to provide services. Users will not be able to use key features if a proxy server, firewall or other filtering on your network restricts access to these URLs. Please ensure that the following URLs are not blocked.
TIP: The Short List
Unblocking the following list of wildcard domains should enable all services. If you require the full list of URLs to unblock please see the table below.
*.irisconnect.com *.apple.com *.amazonaws.com *inlinemanual.com *.zdassets.com *.zendesk.com
The full list:
See below an extensive list of URLs.
Jump to:
EU Platform
Web platform | |
URL | Details |
---|---|
https://app.irisconnect.com | This is the global address used that will redirect you to your regional web platform |
https://europe.irisconnect.com | This is the regional web platform you will be redirected to |
Accessing content on the web platform | |
URL | Details |
https://eu-hermes-masters.irisconnect.com | Access Content via our Content Distribution Network |
https://eu-hermes-mobile.irisconnect.com | Stream video to mobile devices |
https://eu-hermes-streaming-download.irisconnect.com | Stream video to desktop |
https://eu-hermes-thumbnails.irisconnect.com | Access images via our Content Distribution Network |
https://eu-hermes-tooltips.irisconnect.com | Access video tooltip images via our Content Distribution Network |
https://eu-hermes-images.irisconnect.com | Access images via our Content Distribution Network |
https://eu-pluto-calls.irisconnect.com | Call Recording feature |
https://eu-hermes-screen-capture.irisconnect.com | Screen Capture feature |
turn.irisconnect.com:443 | STUN/TURN server for Rooms |
bbb.irisconnect.com:443 | Video conferencing server |
Uploading | |
URL | Details |
https://eu.hermes.irisconnect.com/hermes/ | Upload content direct to our media servers (from the web platform) |
https://s3.eu-west-1.amazonaws.com | Upload content via our cloud services provider |
Record App | |
URL | Details |
https://eu.atlas.irisconnect.com | API address for the Record app to communicate with the IRIS Connect servers |
https://*.apple.com | App updates (iOS devices only) |
https://cloudfront.net | App updates |
https://eu-hermes-discovery-kit.s3.eu-west-1.amazonaws.com | Uploading of video files |
https://eu-hermes-thumbnails.irisconnect.com | Downloading user thumbnails |
Support | |
URL | Details |
https://iris-connect.zendesk.com | Domain for our in-app chat support service |
https://static.zdassets.com | Domain for our in-app chat support service |
https://inlinemanual.com | Interactive guides for the web platform |
https://support.irisconnect.com | Remote desktop support |
Go Live | |
URL | Details |
https://iridium.irisconnect.com:443
IP Address: 52.17.106.91 (port 443) |
Transports messages and allows the Record app & the web app to communicate. All SSL/TLS TCP/UDP traffic must be allowed. |
https://coturn.irisconnect.com:443
IP Address: 54.72.153.137 (port 443) |
Allows the Record app & web app to communicate. All SSL/TLS TCP/UDP traffic must be allowed. |
MDM Android devices | |
URL | Details |
https://hmdm.irisconnect.com (Ports 80 and 443) |
Allows communication between the MDM and the registered Android devices. |
US Platform
Web platform | |
URL | Details |
---|---|
https://app.irisconnect.com | This is the global address used that will redirect you to your regional web platform |
https://us.irisconnect.com | This is the regional web platform you will be redirected to |
Accessing content on the web platform | |
URL | Details |
https://us-hermes-masters.irisconnect.com | Access Content via our Content Distribution Network |
https://us-hermes-mobile.irisconnect.com | Stream video to mobile devices |
https://us-hermes-streaming-download.irisconnect.com | Stream video to desktop |
https://us-hermes-thumbnails.irisconnect.com | Access images via our Content Distribution Network |
https://us-hermes-tooltips.irisconnect.com | Access video tooltip images via our Content Distribution Network |
https://us-hermes-images.irisconnect.com | Access images via our Content Distribution Network |
https://us-pluto-calls.irisconnect.com | Call Recording feature |
https://us-hermes-screen-capture.irisconnect.com | Screen Capture feature |
turn.irisconnect.com:443 | STUN/TURN server for Rooms |
bbb.irisconnect.com:443 | Video conferencing server |
Uploading | |
URL | Details |
https://us.hermes.irisconnect.com/hermes/ | Upload of content direct to our media servers (from the web platform) |
https://s3.us-west-2.amazonaws.com | Upload of content via our cloud services provider (Record app) |
Record App | |
URL | Details |
https://us.atlas.irisconnect.com | API address for the Record app to communicate with the IRIS Connect servers |
https://*.apple.com | App updates |
https://cloudfront.net | App updates |
https://us-hermes-discovery-kit.s3.us-west-2.amazonaws.com | Uploading of video files |
https://us-hermes-thumbnails.irisconnect.com | Downloading user thumbnails |
Support | |
URL | Details |
https://iris-connect.zendesk.com | Domain for our in-app chat support service |
https://static.zdassets.com | Domain for our in-app chat support service |
https://inlinemanual.com | Interactive guides for the web platform |
https://support.irisconnect.com | Remote desktop support |
Go Live | |
URL | Details |
https://iridium.irisconnect.com:443
IP Address: 52.17.106.91 (port 443) |
Transports messages and allows the Record app & the web app to communicate. All SSL/TLS TCP/UDP traffic must be allowed. |
https://coturn.irisconnect.com:443
IP Address: 54.72.153.137 (port 443) |
Allows Record app & web app to communicate. All SSL/TLS TCP/UDP traffic must be allowed. |
Oceania Platform
Web platform | |
URL | Details |
---|---|
https://app.irisconnect.com | This is the global address used that will redirect you to your regional web platform |
https://oceania.irisconnect.com | This is the regional web platform you will be redirected to |
Accessing content on the web platform | |
URL | Details |
https://au-hermes-masters.irisconnect.com | Access Content via our Content Distribution Network |
https://au-hermes-mobile.irisconnect.com | Stream video to mobile devices |
https://au-hermes-streaming-download.irisconnect.com | Stream video to desktop |
https://au-hermes-thumbnails.irisconnect.com | Access images via our Content Distribution Network |
https://au-hermes-tooltips.irisconnect.com | Access video tooltip images via our Content Distribution Network |
https://au-hermes-images.irisconnect.com | Access images via our Content Distribution Network |
https://au-pluto-calls.irisconnect.com | Call Recording feature |
https://au-hermes-screen-capture.irisconnect.com | Screen Capture feature |
turn.irisconnect.com:443 | STUN/TURN server for Rooms |
bbb.irisconnect.com:443 | Video conferencing server |
Uploading | |
URL | Details |
https://au.hermes.irisconnect.com/hermes/ | Upload of content direct to our media servers (from the web platform) |
https://s3.ap-southeast-2.amazonaws.com | Upload of content via our cloud services provider |
Record App | |
URL | Details |
https://au.atlas.irisconnect.com | API address for the Record app to communicate with the IRIS Connect servers |
https://*.apple.com | App updates |
https://cloudfront.net | App updates |
https://au-hermes-discovery-kit.s3.eu-west-1.amazonaws.com | Uploading of video files |
https://au-hermes-thumbnails.irisconnect.com | Downloading user thumbnails |
Support | |
URL | Details |
https://iris-connect.zendesk.com | Domain for our in-app chat support service |
https://static.zdassets.com | Domain for our in-app chat support service |
https://inlinemanual.com | Interactive guides for the web platform |
https://support.irisconnect.com | Remote desktop support |
Go Live | |
URL | Details |
https://iridium.irisconnect.com:443
IP Address: 52.17.106.91 (port 443) |
Transports messages and allows the Record app & the webapp to communicate. All SSL/TLS TCP/UDP traffic must be allowed. |
https://coturn.irisconnect.com:443
IP Address: 54.72.153.137 (port 443) |
Allows Record app & webapp to communicate. All SSL/TLS TCP/UDP traffic must be allowed. |