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Update your Record app

Simeon Drage
  • Updated

Contents of this article: 

When you need to update

Its always best to keep your Record app up to date, to benefit from the latest fixes and features. However there are a couple of scenarios where you will need to update:

1) If your app is too old you will see this message when opening the app. Recording will be disabled until the app is updated:

2) If your app is too old you will not be able to upload

 

To update see the updating guide below

 

Checking if you need to update

Select the menu button (button with 3 lines on the top right) scroll down to check for updates

You can also check via the System Check:

Screenshot 2024-11-07 at 1.31.25 PM.png

 

 

Update the Record app

App Installed via MDM (Android)

 The app will either be installed by a Mobile Device Management system (MDM) or via Google Play Store. If your device looks the image below it is on the MDM

Screenshot 2024-11-07 at 1.11.21 PM.png

Devices on the Mobile Device Management system (this includes devices used for ITT programmes such as Teach First) will have these 3 icons on the right-hand side on the home screen of the device.

mceclip1.png

Tap the bottom icon to check for and start any pending updates.

Screenshot 2024-11-07 at 1.12.28 PM.png

 

You can also update from within the Record app. Under the menu button (button with 3 lines on the top right) scroll down to Check for Updates

You will either see this message and the update should then start automatically:

or this message if your device is up to date:

 The MDM will automatically update the device if it is on, unlocked and connected to Wi-Fi between 6pm and 8am. Automatic updates outside of this time is restricted so it doesn't interrupt recordings. 

 

App Installed via the Play Store (Android)

If the app is installed via the Play Store and there is an update available you will see

Otherwise you will see this message

 

Update via the Google Play Store 

  1. Open the Google Play Store appGoogle Play.
  2. At the top right, tap the profile icon.
  3. Tap Manage apps & device. Apps with an update available are labelled "Update available."
  4. Tap Update.

 

How to update an Apple iOS app

  1. Open the App Store.
  2. Tap your profile icon at the top of the screen.
  3. Scroll to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.

 

Checking your App version

To check what app version you have installed on your device, open the Record app. Go to the menu icon, click 'About' and check the version number.

Screenshot 2024-11-07 at 1.30.40 PM.png

Screenshot 2024-11-07 at 1.31.43 PM.png

Screenshot 2024-11-07 at 1.32.23 PM.png

You can also see your current app version under the Upload details page

 

 

How to turn on Automatic Updates

iOS (Apple)

  1. Enable automatic updates on your iPhone or iPad.

    1. Go to Settings.
    2. Tap App Store.
    3. Turn on or turn off App Updates.

    mceclip2.png

See here for more information

 

Android 

 

Automatic updates are only relevant if your app is installed via the PlayStore

  1. Open the Google Play Store appGoogle Play.
  2. Search for IRIS Connect Record
  3. On the app's "Details" page, tap the three dotsMore.
  4. Turn on Enable auto update.

Screenshot 2024-03-27 at 3.14.34 PM.png

By default, apps are updated automatically when the following constraints are met:

  • The device is connected to a Wi-Fi network.
  • The device is charging.
  • The device is idle (not actively used).
  • The app to be updated is not running in the foreground.

Google Play typically checks for app updates once a day, so it can take up to 24 hours before an app update is added to the update queue. After an app is added to the queue, it will be automatically updated the next time the constraints above are met.

Further information can be found here.

 

 

Updating the Operating System

Please see this article about the minimum OS that is required to use the IRIS Connect apps

 

iOS

On older devices, first use the general Apple Settings app to see if there is any available iOS update.
Use Settings > General > Software Update to find out.
Once iOS is updated to the latest available version, check the App Store app for any updates to the Record app.

  • iPads with iOS 13 or higher will allow you to install the latest Record app versions.
  • iPods with iOS 12 will allow you to install an older Record app version (5.6.16), which will work with iOS 13+ iPads.
  • Any iPads which will not install iOS 13 or higher will be able to install an older Record app version (5.6.16) however we don't recommend you use these devices for recording

Android

  1. Open your phone's Settings app.
  2. Near the bottom, tap System and then System update.
  3. You'll see your update status. Follow any steps on the screen.

Android MDM

  1.  This is the same process as described above for updating the app

 

Checking your app version (Platform app)

To check the version of your platform app, you can either see this via the login page.  

Or if you are already logged in, via the about page under the more menu.

       

 

 

 

 

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