After you've finished recording, click the cloud icon to view the status of your file. If you see the uploading bar as shown below, you're in good shape.
If your file shows Queued or Error, you will need to take action for the file to begin uploading.
Queued: Occurs when the app is uploading another file or there is no internet connection.
Error: A problem has occurred, click the file to read error message for more information.
To begin our recommended Troubleshooting steps, click the file, then the "Options" button.
Then click, Troubleshoot (Android only menu, coming soon to iOS...)
Under the Troubleshooting tab, there are four options to check your uploading effectiveness.
System Check: Ensure that all relevant settings have been enabled and the app can connect to the internet. More System Check information here
Restart app: Often resolves minor issues
Remote support: Allow the support team to connect to your device while you're speaking over the phone or live chat.
Check updates: Checking for updates ensures you're using the latest version, which reduces the chance of bugs. Older versions may be blocked due to previous issues. More information on updates here.
Additional Troubleshooting recommendations:
- Turn the device off and on again!
- Check your internet upload speed. The minimum we recommend is 4mbps. More details here.
- Update the device's Operating System (OS). Uncommon, but can be a cause if many versions behind.