Booking not showing on device
Refresh the app: Pull down on the screen to refresh.
Primary camera check: Ensure you're viewing the correct (primary) camera device.
Device list: Confirm the booking is assigned to the correct device — you may have multiple.
Date & time settings: Make sure the device has the correct date and time.
Booking time: Confirm the booking is scheduled for the current time.
Wi-Fi connection: Ensure the device is connected to Wi-Fi.
If none of the above work:
Force quit and reopen the app.
Try re-registering the device.
Coaching Audio Not Working (Coachee Cannot Hear Coach)
Volume check: Is the iPad muted or volume too low?
Adjust volume: Increase volume on the connected device.
- Headset check: Is the coach using a headset? Try plugging and reconnecting it.
Note: Bluetooth mics can have weaker audio pickup than wired ones.
No Live Feed from Any Devices
Try starting a single reflection
Run a system check on all devices
Run a speed test to ensure stable internet
Switch to an unfiltered network on both your computer and devices
Try a different browser
Try a different computer
Check the Go Live URLs don't need whitelisting on your internet filtering
No Live Feed from One Device
Confirm the device is properly paired with the other
Make sure the app is up-to-date
Force quit the app and relaunch it
Check that the device is set to the correct region
How to Turn Up Coach Audio
Coach audio is controlled via the iPad that the bluetooth microphone is connected to. Increase the volume there.
How to Turn Up Coach Audio
Coach audio is controlled via the iPad that the Bluetooth microphone is connected to. Increase the volume there.
Will the Recording Stop at the End of the Booking?
No, the recording will continue but the access to the live feed will end.