This guide will tell you all you need to know to use the IRIS Connect Record app. However, if you have not installed the app yet you can do so by following Record App download article here.
- Software requirements
- Initial Install Process
- FAQs and Troubleshooting
Apple devices: iOS 13 or newer
Android devices: Android 6 or newer
Android devices running 6 and above are supported, however, due to the vast number of manufacturers, models, and software versions, we haven't been able to test all combinations. Please get in contact with our support desk if you have any questions or problems.
Space requirement: At least 2GB of space
This should be enough for a 1-hour recording, but each device will record at a slightly different resolution. On average, devices will record at about 1GB per hour (this will vary from device to device) however it's important to note that the device will need double this space for the encryption process to be able to take place.
Initial Install Process
Open the Record App
Once downloaded from Apple App store, or the Google Play store the IRIS Connect Record app can be found on your device's Home Screen or in the app drawer.
Tap the icon to open it.
Allow Permissions Prompts
You will be now prompted to allow the app access to bluetooth, camera, microphone and notifications.
Make sure you tap "Allow" or "OK" on all as these are required for the app to function correctly.
You will be asked whether or not you would like to enable Personal Mode.
Select 'On' if nobody else will have access to this device and would like to keep your account logged in, otherwise select 'Off'
If you selected to enable Personal Mode, enter your IRIS Connect username and password, ensure your region is set to the correct location, then select “Sign in” to verify your details.
On the next page, you will be asked to go through an initial System Check to ensure that all relevant settings have been enabled and the app can connect to the Internet.
Press the blue Test button at the bottom of the screen. (You might have to scroll down to see all the tests).
When the app has finished performing the checks, all fields will show a confirmation mark as per the image below.
For a full guide to the system check, including how to resolve any failed checks, see this article.
Tap the Done button to go to the main dashboard.
After the initial install process (described above) or whenever you open the app, you will be on the recording screen and the app will show you the camera feed. You should now take the time to position the device to best record your observation.
Prior to the recording, you can make a few adjustments to the video via the Settings icon in the top right-hand corner.
- Camera: Choose whether to record using a front-facing or back-facing camera (the front camera is set by default).
- Screen Fade: By default screen fade is on so that recorded people will not get distracted by the app screen but you can choose to switch the screen fade off.
- Anonymisation: You can switch this feature on if you wish to obscure the identity of people in your recordings. Further information on this can be found here.
- Camera Resolution: Select what resolution you wish to record at. Further information can be found here.
Add User/Sign in
If you have Personal Mode enabled, your account will already be logged in so you skip this section.
On the camera screen press Sign in.
On the next screen, if you haven't logged in yet, select Add user and enter your login details.
If no accounts have been added to the app yet, you will see the below screen without needing to tap Add User.
If you have already done this previously then simply select your account and verify that it is you by entering your password.
Press the red Rec button to start recording.
If you have screen fade enabled the camera preview will fade to black.
The Record button will change to a Stop button and you will see a red recording indicator in the bottom right of the screen, along with a timer and the file size.
Stop Recording & Save and Upload
When you have finished recording, press the Stop button on the left-hand side of the screen.
The title will populate with a placeholder title initially. You can rename the reflection here or on the web platform later.
Press Save and Upload to upload your video to our web platform. If you choose to Delete and record new at this stage, your video will not be able to be recovered. Once you make your choice, you will return to the record screen.
Tap the blue cloud icon on the bottom left of the screen to access the upload screen.
Make sure you are connected to WiFi or a mobile network (additional charges may occur). The device will wait until you are connected to upload your video. When uploading a blue bar will show you the progress of your upload (see the image below).
If the upload bar is not progressing, tap on the upload to see if there is an error message and refer to the upload troubleshooting guide for next steps.
When successfully uploaded, the recording will show as dark grey and the file will be automatically deleted from your device. The reflection will be stored on the device while being recorded. Once the recording has finished, it will be uploaded to your account within the platform and also automatically deleted from the recording device.