After the request form has been completed by an admin and the feature has been enabled for your organisation, you can download one of your video clips by clicking on the function cog next to the video player and selecting Download.
There is a functioning cog for each video clip inside the reflection.
Clicking the cog will show a drop-down menu. Click Download.
Under the Admin Setting, Group Permissions you can also see the requests.
Once approved by the admin, the user who requested the download will see a notification on their home screen and will also receive an email with a download link.
Downloading Audio Files/Call Recordings
When downloading an audio file/ Call Recording, we recommend using Google Chrome as other browsers may not be supported.
If after clicking the download button, your browser opens and automatically plays the file in a new browser tab, just click the three dots on the playback and select Download.
Edge Browser: right-click the playback bar on the mp3 and select Save.